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Patient Information

Image of Dr Rachael Pantin consulting

What to Expect

We understand a trip to the dentist can produce anxiety. Our team is dedicated to caring for your teeth in a kind, gentle manner. We will talk to you about your concerns and address them as best we can.

For your comfort, we offer:    

We’re happy to accommodate you in any way possible so you have a comfortable, positive dental experience.

New Patients

Instead of recommending one course of action for all patients, we personalise treatment plans to your needs. So the number of visits per year to maintain optimal oral health will differ from person to person.

When you call to schedule an appointment, we will get a few details from you to understand your needs. All costs will be reviewed with you over the phone so that there are no surprises. The necessary forms can be downloaded from our website or sent to you and brought in completed.

When you arrive for your appointment, you will sit at a table and have a chat with your dentist about your medical and dental history and your expectations of visit. Then we’ll move to the dental chair to take the necessary radiographs and give you a thorough examination.

If any further visits are necessary, we’ll give you a treatment plan that details each step so that you fully understand our recommendations. You can schedule any follow-up appointments and be out of the office within 40 minutes from when you arrived as we appreciate your time is valuable.

Regular Preventive Care and Thorough Examination

Instead of recommending one course of action for all patients, we personalise our care to your needs.

When you come in for your preventive care appointment, the Dental Therapist will discuss whether you have any concerns. Together with the Dentist, they will do a thorough evaluation of your teeth and soft tissues, with specific reference to previous notes. If a treatment plan is needed they’ll go through that with you.

At the end of your visit with us, we provide a dental care bag of goodies. This bag will often include; a recommended toothbrush, toothpaste, floss and anything else we think may help you achieve a happy, healthy mouth and smile.